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CurlMix

Policy & Terms

About Us

Will my products be all natural and organic?

What if I'm allergic to a few things?

Is CurlMix safe for Children and Babies?

Can men use CurlMix?

Do you have a warranty for hair tools and/or merch products?

Do I need to refrigerate CurlMix?

How long will my CurlMix products last?

What preservative do you use?

Are CurlMix products safe to use on color treated hair?

Should I rinse out my Conditioner (Step 2)?

Can I mix CurlMix with another brand products?

Product Questions

When will I receive my CurlMix?

Can I speed up my shipping and processing?

Why is my CurlMix not here yet?

What happens if I gave you all the incorrect shipping address?

My tracking information shows that my CurlMix package was "Returned to Sender". What do I do now?

My CurlMix order arrived damaged. What should I do?

Does CurlMix ship internationally?

Shipping questions and policy

What is CurlMix VIP?

How do I become a VIP?

Is VIP a physical product? Will something be shipped?

I'm currently a CurlMix subscriber, Why should I become a VIP? What makes it different?

Should I cancel my other subscriptions now that I am VIP?

When will I be charged for my VIP Membership?

What if I need to skip, change my charge date, or cancel my membership?

Can I get a refund for my VIP Membership?

Is there a limit to how many times I can skip?

Can I purchase multiple VIP Memberships?

Where do I find my VIP Discount?

Can I combine my VIP 15% Off Discount and Spoons?

Can I use my Spoons to buy a VIP Membership or get a discount on VIP?

Do VIP's get Free Shipping?

VIP Membership Questions

How do I redeem my Spoons?

I need more Spoons Now! What can I do?

Can I use my spoons/points on my subscriptions?

If I redeem a rewards coupon for an order that was less than the coupon amount, do I get my Spoons back?

What if I don’t spend my Spoons do they expire?

Spoons Rewards Questions and Policies

What is the CurlMix Refund Policy?

Can I return my CurlMix Products?

Can I cancel my order?

I would like to leave some feedback; how do I do that?

How do I use my store credit?

Does store credit expire?

How can I report a damaged or incorrect item in my order?

Refunds, Returns, Store Credit Questions, and Policies

What is the CurlMix Subscription Policy?

How do I cancel my CurlMix subscription?

How do I change/swap the product(s) in my current CurlMix subscription?

How do I change the billing information for my CurlMix subscription?

Can I skip a month of my CurlMix subscription?

The price of my Subscription changed, what happened?

Subscriptions questions and policy

Can I purchase CurlMix Wholesale?

Wholesale & Retail

Orders