Reach out to our team with your questions.

You have questions, we have answers.  Click here to send us and email with all of your questions.

CurlMix

<p id="isPasted" style="box-sizing: border-box; margin: 0.5em 0px; padding: 0px; border: 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-variant-alternates: inherit; font-variant-position: inherit; font-weight: 400; font-stretch: inherit; font-size: 11.2px; line-height: inherit; font-family: Montserrat, sans-serif; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; vertical-align: initial; -webkit-font-smoothing: antialiased; color: rgb(96, 96, 96); letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">VIP is not a physical product, it is a Monthly Subscription Membership and nothing will be shipped to you as part of your monthly subscription.<p style="box-sizing: border-box; margin: 0.5em 0px; padding: 0px; border: 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-variant-alternates: inherit; font-variant-position: inherit; font-weight: 400; font-stretch: inherit; font-size: 11.2px; line-height: inherit; font-family: Montserrat, sans-serif; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; vertical-align: initial; -webkit-font-smoothing: antialiased; color: rgb(96, 96, 96); letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">You will only receive the 900 Spoons and Perks of Membership unless you participate in a specific gift promotion like our VIP Mug Giveaways.

VIP is not a physical product, it is a Monthly Subscription Membership and nothing will be shipped to you as part of your monthly subscription. You will only receive the 900 Spoons and Perks of Membership unless you participate in a specific gift pro

Is VIP a physical product? Will something be shipped?

VIP Membership Questions

About Us

Will my products be all natural and organic?

What if I'm allergic to a few things?

Is CurlMix safe for Children and Babies?

Can men use CurlMix?

Do you have a warranty for hair tools and/or merch products?

Do I need to refrigerate CurlMix?

How long will my CurlMix products last?

What preservative do you use?

Are CurlMix products safe to use on color treated hair?

Should I rinse out my Conditioner (Step 2)?

Can I mix CurlMix with another brand products?

Product Questions

When will I receive my CurlMix?

Can I speed up my shipping and processing?

Why is my CurlMix not here yet?

What happens if I gave you all the incorrect shipping address?

My tracking information shows that my CurlMix package was "Returned to Sender". What do I do now?

My CurlMix order arrived damaged. What should I do?

Does CurlMix ship internationally?

Shipping questions and policy

What is CurlMix VIP?

How do I become a VIP?

I'm currently a CurlMix subscriber, Why should I become a VIP? What makes it different?

Should I cancel my other subscriptions now that I am VIP?

When will I be charged for my VIP Membership?

What if I need to skip, change my charge date, or cancel my membership?

Can I get a refund for my VIP Membership?

Is there a limit to how many times I can skip?

Can I purchase multiple VIP Memberships?

Where do I find my VIP Discount?

Can I combine my VIP 15% Off Discount and Spoons?

Can I use my Spoons to buy a VIP Membership or get a discount on VIP?

Do VIP's get Free Shipping?

How do I redeem my Spoons?

I need more Spoons Now! What can I do?

Can I use my spoons/points on my subscriptions?

If I redeem a rewards coupon for an order that was less than the coupon amount, do I get my Spoons back?

What if I don’t spend my Spoons do they expire?

Spoons Rewards Questions and Policies

What is the CurlMix Refund Policy?

Can I return my CurlMix Products?

Can I cancel my order?

I would like to leave some feedback; how do I do that?

How do I use my store credit?

Does store credit expire?

How can I report a damaged or incorrect item in my order?

Refunds, Returns, Store Credit Questions, and Policies

What is the CurlMix Subscription Policy?

How do I cancel my CurlMix subscription?

How do I change/swap the product(s) in my current CurlMix subscription?

How do I change the billing information for my CurlMix subscription?

Can I skip a month of my CurlMix subscription?

The price of my Subscription changed, what happened?

Subscriptions questions and policy

Can I purchase CurlMix Wholesale?

Wholesale & Retail

Orders

Policy & Terms

Is VIP a physical product? Will something be shipped?Updated a year ago