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Refunds, Returns, Store Credit Questions, and Policies

What is the CurlMix Refund Policy?

We want to be conscious of our planet, our people, and our pocketbook. Returns have a considerable impact on our environment and the safety and well-being of our team members for those reasons, we no longer offer returns. We do however offer rewards

Can I return my CurlMix Products?

No, you can keep anything you order from CurlMix once it ships. Gift it, keep it, it's your call. We want to be conscious of our planet, our people, and our pocketbook. Returns have a considerable impact on our environment and the safety and well-bei

Can I cancel my order?

Once the order has been created we do not process refunds. However, what we can do is provide you with a store credit instead. This way you can purchase what you want from CurlMix.com when you're ready. See our Refund and Returns policy for more deta

I would like to leave some feedback; how do I do that?

We would love to hear from you! Please Contact Us.

How do I use my store credit?

You will receive your store credit code in an email and you can also find it in your account page. You must insert your code in the "Gift Card or Discount Code" box at checkout in order for your credit to be applied. Any remaining balance must be pai

Does store credit expire?

Yes, store credit expires 30 days after it has been issued and can be used toward any valid purchase during that time period.

How can I report a damaged or incorrect item in my order?

If you have received a damaged or incorrect item in your order, we're here to help. Firstly, we would like to apologize for the inconvenience. We strive to ensure all orders are sent out in perfect condition, but sometimes unexpected events can occur